FAQ

Frequently Asked Questions (FAQ)

Urnexy
Website: https://www.urnexy.shop

🛍️ Ordering

How do I place an order?

Simply browse our products, add items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.

Can I cancel or modify my order?

Order cancellation or modification requests must be made immediately after placing the order. Once an order is processed or shipped, it cannot be changed or canceled.

💳 Payments

What payment methods do you accept?

We accept the following secure payment methods:

  • Shop Pay

  • Visa, Mastercard, American Express

  • Diners Club, Discover

  • Apple Pay, Google Pay

  • Amazon Pay

  • PayPal Wallet

All transactions are encrypted and secure.

🚚 Shipping

Where do you ship?

We currently ship only within the United States.

How long does shipping take?

  • Processing time: 1–3 business days

  • Delivery time: 7–12 business days

Delivery times may vary due to carrier delays, holidays, or weather conditions.

Will I receive a tracking number?

Yes. Once your order ships, you will receive a tracking number via email.

🔄 Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, unworn, and in original condition.

Who pays for return shipping?

Customers are responsible for return shipping costs. Original shipping fees are non-refundable.

How long does it take to receive a refund?

Once your return is received and inspected, refunds are processed within 5–7 business days to the original payment method.

👕 Products

Are your products true to size?

Most items follow standard U.S. sizing. Please refer to the size chart on each product page before ordering.

Do product colors look exactly the same in real life?

We strive for accurate product images, but slight color variations may occur due to screen settings and lighting.

📦 Issues & Support

What if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery with clear photos, and we will assist you promptly.

How can I contact customer support?

You can reach us at:

📧 Email: support@urnexy.shop
📞 Phone: +1 402-629-0537

Our support team typically responds within 24–48 business hours.

🔐 Privacy & Security

Is my personal information secure?

Yes. We use secure systems and trusted third-party providers to protect your data. Please review our Privacy Policy for more details.